Walk-in Drive For Technical Support Representative @ HP
Job Role : Technical Support Representative
Eligibility : Any Graduate
Experience : 2 - 5 Years
Job Location : Bangalore
Job Description :
Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps.
Identifies training needs and occasionally provides training for help desk analysts.
Aid knowledge transfer within the group.
Remain well versed in help desk policies, procedures, standards and documentation.
New account creation / modification / deletion in UAM related roles.
Supporting password resets and account unlocks in roles requiring higher permission levels.
Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status.
Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate.
Adhere to Policies & Procedures and work to achieve individual and team goals.
Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation.
Demonstrate competent technical skill set & hands on technical support experience.
Note :
Please carry 2 passport Size photograph along with a ID proof, copy of the email and resume.
Walk-In Date :
01 Apr 2016
Walk-In Time :
10:30 AM - 02:00 PM
Venue Details:
HiRePro Consulting Pvt Ltd.,
HP Recruitment Center,
#8, SBI Colony, 7th A Main,
3rd Block, Koramangala,
Bangalore - 560034.
Job Role : Technical Support RepresentativeEligibility : Any Graduate
Experience : 2 - 5 Years
Job Location : Bangalore
Job Description :
Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps.
Identifies training needs and occasionally provides training for help desk analysts.
Aid knowledge transfer within the group.
Remain well versed in help desk policies, procedures, standards and documentation.
New account creation / modification / deletion in UAM related roles.
Supporting password resets and account unlocks in roles requiring higher permission levels.
Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status.
Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate.
Adhere to Policies & Procedures and work to achieve individual and team goals.
Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation.
Demonstrate competent technical skill set & hands on technical support experience.
Note :
Please carry 2 passport Size photograph along with a ID proof, copy of the email and resume.
Walk-In Date :
01 Apr 2016
Walk-In Time :
10:30 AM - 02:00 PM
Venue Details:
HiRePro Consulting Pvt Ltd.,
HP Recruitment Center,
#8, SBI Colony, 7th A Main,
3rd Block, Koramangala,
Bangalore - 560034.